The Learner Support Centre (LSC) at NMSM Government College Kalpetta is one of the pioneering centres of the Sreenarayana Guru Open University (SGOU). The university, established by the Government of Kerala in September 2020, aims to consolidate distance and open learning initiatives in the state and support the mission of making Kerala the first fully graduate state in India. The LSC at NMSM Government College has been instrumental in implementing these goals and providing essential support to learners through various academic and administrative services.

• Library: The college library functions on days of academic counselling for the learners of LSC, who utilise it for reference and study.
• Smart Classrooms: Academic counselling and orientation sessions make use of the smart classroom facilities of the college.
• Computer Labs: Access to computers and internet facilities, especially for BCA learners. These amenities enhance the learning experience and provide essential resources for the students to engage in their studies effectively.

The LSC has a robust network of around 40 Academic Counsellors who conduct offline counselling sessions for learners. These counsellors include faculty members from NMSM Government College as well as from other government and private colleges in Wayanad and nearby districts. The counsellors are selected based on their expertise and UGC mandated qualifications to ensure high-quality academic support for learners.

The LSC organizes regular academic counselling sessions for both UG and PG programmes ensuring that learners receive personalized guidance and support throughout their studies. Key academic activities include:

• UG Induction Programme for Intake 1 (2022-23) held on December 24, 2022.
• PG Induction Programme for Intake 1 (2022-23) held on January 29, 2023.
• UG and PG Programmes Induction for Intake 2 (2022-23) on May 14, 2023.
• UG Induction Programme for Intake 1 (2023-2024) held on November 18, 2023.
• PG Induction Programme for Intake 1 (2023-2024) held on December 12, 2023.

• Certificate course examination for people’s representatives of Local Bodies on May 18, 2022.
• Continuous Internal Assessment of learners during all semesters.
• The College is also an End-semester examination centre of the University.

A structured grievance redressal mechanism is in place at the LSC, comprising the Principal, Coordinator, and senior Academic Counsellors. This system ensures that learners’ issues are addressed promptly and effectively.